Return Policy

We are committed to providing a return experience that is clear, fair, and straightforward so customers can feel reassured when making a purchase. If a product does not meet your expectations, you may request a return within thirty days from the date the order was delivered. To qualify, items must be preserved in their original state. This means they should not be used, worn, washed, altered, or damaged in any way. All original tags and labels must remain attached, and the product should be placed back into its original packaging to ensure safe transit during the return process. A receipt, order confirmation, or other valid proof of purchase is required to verify the transaction before a return can be approved.

To begin the return procedure, you must contact our customer support team at help@fugglerus.it.com. After your request has been reviewed and authorized, you will receive detailed instructions explaining how to send the item back, along with a prepaid return shipping label. This process ensures that all returns are properly tracked and handled efficiently. Packages sent without prior approval cannot be processed, as advance authorization allows us to link the return to the correct order and minimize delays.

We recommend that customers carefully examine their purchases as soon as they arrive. If you discover that an item is defective, damaged during transit, or does not match the order confirmation, please notify us promptly. Early communication enables our team to evaluate the issue quickly and determine the most appropriate solution. Depending on the situation, this may involve arranging a replacement, offering a repair where applicable, or issuing a refund. Addressing concerns soon after delivery helps prevent unnecessary complications and ensures a smoother resolution.

Certain categories of products may not qualify for return due to hygiene considerations or other specific limitations. If you are uncertain whether your item is eligible, we encourage you to contact customer service before initiating the return. For customers who wish to exchange an item for a different size or variation, the recommended method is to return the original product for a refund and then place a new order separately. This approach allows inventory to be managed accurately and often results in faster processing compared to traditional exchanges.

Customers located within the European Union have the right to withdraw from a purchase within fourteen days of receiving their order, without needing to provide a reason. To exercise this right, the item must remain unused, unworn, and in its original packaging with all tags intact, accompanied by proof of purchase. If you wish to proceed under this withdrawal period, please contact help@fugglerus.it.com for step-by-step guidance on how to complete the return correctly.

Once a returned item reaches our facility, it will be inspected to confirm that it meets the return requirements. You will be notified regarding the approval status after the evaluation is complete. If the return is approved, a refund will be issued to the original payment method used for the purchase. In most cases, funds are credited within approximately ten business days, though the exact timeframe may vary depending on your financial institution or payment provider. If more than fifteen business days have passed since approval and you have not received your refund, please reach out to our support team for assistance.

To avoid complications, we advise keeping a copy of your return shipping label and tracking information until the refund has been finalized. In some cases, partial refunds may be issued if the returned item shows signs of wear, damage, or is missing components such as tags or packaging. If you have any questions regarding eligibility, exchanges, international returns, or refund timelines, our customer service team is available at help@fugglerus.it.com and ready to provide clear and timely support.