Shipping Policy

We strive to provide a shipping experience that is clear, dependable, and easy to understand, so customers feel confident about what will happen after placing an order. In most cases, packages are delivered within roughly ten to twenty business days. Business days refer to standard working days and do not include Sundays, official public holidays, or periods when transportation services are suspended due to severe weather events such as typhoons or emergency conditions. Although every effort is made to remain within this estimated timeframe, delivery dates cannot be guaranteed. Processing and transit times may occasionally extend beyond expectations, particularly during peak shopping periods, promotional events, or high-demand sales seasons. Once an order has been successfully submitted and confirmed, the shipping address cannot be changed, so customers are encouraged to review their details carefully before completing checkout.

A variety of circumstances can influence how quickly a package arrives. Weather disruptions may affect airline routes, ground transportation networks, and courier operations, resulting in unavoidable delays. During periods of increased order volume, additional time may be required for order verification, packaging, and dispatch. Incorrect or incomplete shipping information can also create complications, as carriers may struggle to locate an address or require clarification before proceeding with delivery. Furthermore, if a product becomes temporarily unavailable or enters backorder status, shipment may be postponed until inventory is replenished. In such situations, customer support representatives will reach out with updates and explain available options, including waiting for restock or arranging an alternative solution.

All purchases currently include complimentary shipping, with no additional delivery fees applied at checkout. If a delivery attempt is unsuccessful, carriers typically make a second attempt. Should both attempts fail due to the recipient’s unavailability or other delivery obstacles, the package will be returned and the order automatically canceled. In that case, a full refund will be issued to the original method of payment. Customers may monitor the progress of their shipment at any time by visiting the Order Tracking page and entering the corresponding order number. Tracking tools provide real-time updates, estimated arrival windows, and carrier status notifications. Reviewing tracking details periodically is the best way to stay informed about a package’s journey.

There are certain instances in which an order may not proceed to shipment. Items that are out of stock, delivery destinations outside the supported service regions, or addresses listed as PO Boxes may not qualify for dispatch. Additionally, if payment authorization cannot be successfully completed during checkout, the order will not be processed. When such situations arise, support staff will contact the customer to clarify the issue and propose appropriate next steps, whether that involves issuing a refund or assisting with a new purchase.

If an incorrect product is delivered or the received item does not match the confirmed order, customers should promptly contact help@fugglerus.it.com for assistance. Detailed return instructions will be provided, along with guidance regarding refunds or replacements. In cases involving size differences or selection errors, the original item may be returned and a new order submitted for the preferred variation. If a package appears to be missing, customers should first confirm that the shipping address entered at checkout was accurate and check the tracking information for updates. If the shipment cannot be located after these steps, the support team will coordinate with the carrier to investigate and determine whether a replacement or refund is appropriate.

To help ensure smooth delivery, customers are encouraged to double-check contact information and shipping details before finalizing a purchase. Keeping a record of the tracking number until the order has been successfully delivered is also recommended. Delivery timelines may differ depending on the destination, regional holidays, customs procedures, and unforeseen logistical challenges. We appreciate your patience and understanding as we work diligently to prepare, dispatch, and deliver every order safely and efficiently.